Shipping policy
Last Updated: 9 August 2026
Where we deliver
We deliver to addresses in the United Kingdom only. We do not currently ship outside the UK.
Delivery cost
Free standard delivery on all United Kingdom orders. There is no minimum spend and no delivery charge is added at checkout.
How long delivery takes
Orders placed before 5:00 PM (GMT/UTC+0) Monday to Friday are picked the same working day. Orders placed after that time, or at a weekend or on a public holiday, are picked the next working day.
Order processing: 1-3 business days
Transit: 3-7 business days
Total estimated delivery time: 4-10 business days
Business days are Monday to Friday and exclude UK public holidays. These are estimates, not guaranteed delivery dates.
Tracking your order
We email you a tracking number once your order has been dispatched. Carrier tracking can take 24-48 hours to begin showing updates after you receive the email. If your tracking has not updated after 48 hours, contact us and we will look into it.
Split shipments
If you order several items they normally arrive together. Occasionally we may send an order in more than one parcel. If we do, you will receive separate tracking for each parcel and you will not be charged any extra delivery cost.
Delivery addresses
Please check your delivery address carefully before completing your order. You are responsible for giving us a correct and complete address. If you spot a mistake, contact us immediately at support@welfordstores.com — we can usually correct the address before dispatch, but we cannot change it once the parcel has left us.
Delayed parcels
If your order has not arrived within the estimated delivery window, contact us with your order number. We will contact the carrier and keep you updated.
Lost parcels
If tracking shows no movement for 10 business days, or the carrier confirms the parcel is lost, contact us. We will send a replacement or issue a full refund, including any delivery cost you paid. You do not have to deal with the carrier yourself.
Damaged parcels
If your order arrives damaged, contact us within 48 hours of delivery and include photographs of the damage and the packaging. We will arrange a replacement or a full refund at no cost to you.
Refused or undeliverable orders
If a parcel is refused at the door, or is returned to us because the address was incorrect or nobody was available to receive it, we will refund the price of the goods once the parcel reaches us. Where a parcel is returned because of an error in the address you supplied, we may deduct the cost of the return carriage from your refund.
Contact us
Business Name: Welford Stores
Email: support@welfordstores.com
Telephone: +44 121 554 8669
Business Address: 2A Broughton Road, Handsworth, Birmingham, B20 2PS, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT/UTC+0)
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)