FAQ
Last Updated: 9 August 2026
Orders and delivery
Where do you deliver?
We deliver to addresses in the United Kingdom only.
How much does delivery cost?
Free standard delivery on every UK order, no minimum spend.
When will my order arrive?
Orders are picked within 1–3 business days and are then in transit for 3–7 business days, for an estimated total of 4–10 business days. See our Shipping Policy for the full detail.
Will I get tracking?
Yes — we email a tracking number once your order has been dispatched. It can take 24–48 hours to start showing updates.
Returns and refunds
Can I return something?
Yes. You have 30 days from delivery to return most items. By UK law you also have 14 days to change your mind under the Consumer Contracts Regulations 2013, and 30 days to reject anything faulty under the Consumer Rights Act 2015. See our Refund Policy.
Who pays for return postage?
You pay if you've changed your mind. We pay, and send a prepaid label, if the item is faulty, damaged or we sent the wrong thing.
Is there a restocking fee?
No.
Products and payment
Is it safe to leave my pet alone with a toy?
No. No toy is indestructible. Check the size guide on the product page, watch your pet while they play, and stop using any toy once it is damaged.
What payment methods do you accept?
The methods available to you are shown at checkout. See our Payment Policy.
How does toy rotation work?
Keep a few toys out and put the rest in the tin. Swap them about once a week — because the stored toys have been out of sight, they feel new again when you bring them back out.
Contact us
Business Name: Welford Stores
Email: support@welfordstores.com
Telephone: +44 121 554 8669
Business Address: 2A Broughton Road, Handsworth, Birmingham, B20 2PS, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT/UTC+0)
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)