FAQs

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major debit/credit cards and secure online payments through our website.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before dispatch. Once shipped, modifications or cancellations are not possible.

Q: Do you offer cash on delivery?
A: No, we currently do not offer cash on delivery.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: No, we only deliver within the United Kingdom.

Q: What are your shipping charges?
A: We charge a flat £10 delivery fee per order.

Q: How long does delivery take?
A: Orders are processed within 0-1 business days and delivered within 1-3 business days.

Q: Which courier services do you use?
A: We use Evri, Royal Mail, and Yodel for deliveries.

3. Returns & Refunds

Q: What is your return policy?
A: We offer free returns for damaged or incorrect items within 30 days of receiving your order.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after receiving the returned item.

Q: Can I exchange an item?
A: Yes, you can request an exchange for the same item if it arrives damaged or incorrect.

4. Store & Customer Support

Q: Do you have a physical store?
A: Yes! You can visit us at 2A Broughton Rd, Handsworth, Birmingham B20 2PS, United Kingdom.

Q: How can I contact customer support?
A: You can reach us via email at support@welfordstores.com or call +44 121 554 8669.

Q: What are your customer support hours?
A: We are available 7 days a week from 8:00 AM to 8:00 PM (GMT).

If you have any other questions, feel free to contact us. We’re happy to help!